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Key Trends Impacting IT & Engineering Staffing Firm Growth and Profitability Transcend Downdraft of COVID-19

Report Highlights Secular Drivers of Growth and Profitability

The just released 2020 TechServe Alliance Operating Practices Report (“OPR”), highlights a number of secular trends that transcend the impact of the COVID-19 pandemic including:

  • Scale matters: smaller firms are less profitable as a percentage revenue
  • High-profit spend less on sales than the typical firm
  • The most profitable firms focus on direct client relationships and avoid VMS/MSP business
  • For those focused on direct client relationship accounts, one job advertising provider leads the pack as the source for candidates

“While some of the growth metrics reflect a pre-covid environment, the report highlights key trends and insights that transcend the current downturn,” stated Mark Roberts, CEO of TechServe Alliance. “It is more critical than ever to manage by metrics—the challenging business environment has only made the necessity of being data-driven at both a strategic and operational level that much more imperative,” added Roberts.


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